Troubleshooting

Sections

My Grill Will Not Light

How To Light My Grill Manually

My Controller Is Not Powering Up

My Auger Is Not Turning

The Grill Keeps Tripping My GFI Outlet

My Grill Is Running Hotter Than Set Temp

How Can I Touch Up The Paint?

My Grill Will Not Light

  • Step 1 – Unplug your grill.
  • Step 2 – Check to make sure all wiring to the controller is tight and connections are secure.
  • Step 3 – Check the fire pot to make sure it is not full of ash. If so, vacuum out.
  • Step 4 – Check to be sure the hot rod is visible in the fire pot and not sticking out more than 1 inch.
  • Step 5 – If there is smoke coming from the fire pot but is not getting hot, check to make sure the fan is turning. If not, try to tap the fan to start it or clear any obstructions.
  • Step 6 – Check to be sure the auger is turning and not jammed. If not turning, you may need to clear a jam or tap the fan on the auger motor.
  • Step 7 – If you are getting no smoke or heat and pellets are feeding properly, use a paper towel to check if the hot rod is getting hot. Simply place one end of the towel near the hot rod to see if it ignites.

If you determine that your hot rod is not getting hot, you can still light your grill manually, but will need to replace the hot rod.

How To Light My Grill Manually

  • Step 1 – Turn grill power off.
  • Step 2 – Take everything out of the grill including the drip pan and heat shield.
  • Step 3 – Place a handful of pellets in the fire pot.
  • Step 4 – Unplug the purple and white wire that goes to the ignitor.
  • Step 5 – Squirt hand sanitizer on the pellets in the fire pot.
  • Step 6 – Light the pellets
  • Step 7 – Allow the pellets to burn and as the flame begins to go out, put everything back in the grill and turn on the grill and you will be cooking.

Plan B – Use a hand held propane torch to ignite the pellets in the fire pot and skip to Step 7 above.

My Controller Is Not Powering Up

This may be a blown fuse and could also be a sign that a component in the grill is bad. Most often, this is the ignitor.

  • Step 1 – As always, unplug your grill.
  • Step 2 – If you have a meter, you can ohm out the ignitor, fan and auger motor to see which one is zero.
  • Step 3 – Locate the fuse
    -Ortech: located on back of controller.
    -Savanah Controller: inline located on wiring harness.
    -QueView: located in the front of the controller.
  • Step 4 – If you do not have a volt meter, you can unplug all three, and replace fuse.
  • Step 5 – Mount the controller back into the hopper.
  • Step 6 – Plug up the fan to the orange and white and turn on grill. If grill does not blow the fuse, fan is good.
  • Step 7 – Repeat Step 6 with the auger motor to the red and white wires. If the grill does not blow the fuse, the auger motor is good. Therefore by process of elimination the Ignitor is bad.

My Auger Is Not Turning

This is likely a jam caused by pellets that have gotten wet and compacted inside the auger.

  • Step 1 – Make sure the fan on the auger motor is turning and not obstructed. This may fix your issue.
  • Step 2 – Take all pellets out of the hopper.
  • Step 3 – Remove the hopper or front panel.
  • Step 4 – Remove the auger motor from the auger (5/16 nut and needle nose plyers.)
  • Step 5 – Remove the motor mount
  • Step 6 – Using a vice grip, clamp to the auger and turn repeatedly until it is out of the tube.
  • Step 7 – Run the auger in and out a little bit at a time to remove all the wet pellets.
    Check out this video for additional assistance


Step 1 – Make sure the fan on the auger motor is turning and not obstructed. This may fix your issue.
Step 2 – Take all pellets out of the hopper.
Step 3 – Remove the hopper or front panel.
Step 4 – Remove the auger motor from the auger (5/16 nut and needle nose plyers.)
Step 5 – Remove the motor mount
Step 6 – Using a vice grip, clamp to the auger and turn repeatedly until it is out of the tube.
Step 7 – Run the auger in and out a little bit at a time to remove all the wet pellets.
Check out this video for additional assistance

The Grill Keeps Tripping My GFI Outlet

Is your outlet tripping in the first 4 minutes after turning on your grill or later?
Ignitors do have a shelf like, and can sometimes show signs before they go out.
If the trip time is greater than 4 minutes and closer to 10 minutes, the grill temp for some reason did not get above 120 in the first lighting sequence so the ignitor was fired again. If the fire was lit it would cause the hot rod to get above 1400 degrees and therefore trip the GFI.
If the GFI tripped in the first 4 minutes, that is a sign the ignitor is going bad.

  • Step 1 – Unplug your grill.
  • Step 2 – Unplug the purple and white wire then plug the grill back in. This wire goes to the ignitor.
  • Step 3 – Turn on the gill make sure the purple and white wire is unplugged. If it does not trip the GFI then that means you have an ignitor that is going out.

You will need to order a replacement ignitor, but can still light the grill manually in the meantime. See above.

My Grill Is Running Hotter Than Set Temp

During start up and anytime the set temp is increased it is very normal for the grill temp to initially over shoot. The controller is designed to identify this and stabilizes the temperature back to the set point. This process can take 10 to 20 minutes depending on set point.

How Can I Touch Up The Paint?

Little Spot

  • Step 1 – Clean the entire area with a degreaser. Citrus Clean, Piggys Grill Cleaner, or hot Dawn dish soap water are good for this.
  • Step 2 – Sand the edges where the paint is missing using a sand paper with 220 grit. You can use a sanding block and sand until you reach a point where the paint dulls to a gray and stops flaking off.
  • Step 3 – Clean very thoroughly with a wet sponge to get all the debris away.
  • Step 4 – Come back with some denatured alcohol to prep the metal. Let it dry.
  • Step 5 – Use high temp gloss black paint. You will need a glass jar and a small art brush.
  • Step 6 – Spray the paint into the jar and use the brush to apply to the spot. You can let dry for a bit until tacky then dab with a paper towel and let dry.

Repeat this step 3 to 4 times to help blend the spot into the grills finish.

Big Spot

  • Step 1 – Clean the entire area with a degreaser. Citrus Clean, Piggys Grill Cleaner, hot Dawn dish soap water are good for this.
  • Step 2 – Sand the edges where the paint is missing using a sand paper with 220 grit. You can use a sanding block and sand until you reach a point where the paint dulls to a gray and stops flaking off.
  • Step 3 – Clean very thoroughly with a wet sponge to get all the debris away.
  • Step 4 – Come back with some denatured alcohol to prep the metal. Let it dry.
  • Step 5 – You can remove the grill lids if you would like to help isolate for painting by spraying wd-40 on the threads of the bolts and nuts and let sit for a moment. Then use a No. 3 Phillips screw driver and 7/16 wrench for the grill lid and 2 7/16 for the hopper lid.
  • Step 6 – Tape off the area that does not need to be touched up. You can use a high temp gloss black paint Spray the paint to apply to the spot. You can let dry for a bit until tacky then dab with a paper towel and let dry.

Repeat this step 3 to 4 times to help blend the spot into the grills finish.