FIND YOUR LOCAL DEALER

RETURN POLICY

Last updated March 01, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us according to our policy. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at orders@smokinbrothers.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Smokin Brothers Inc
Attn: Returns
RMA #
1923 N Kingshighway Suite 3
Cape Girardeau, MO 63701
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least sixty (60) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  •     All perishable items
  •     Products outside of original packaging
  •     Original shipping will not be refunded

Please Note

  •        A 15% restocking fee will be charged for all returns.
  •        Sale items are FINAL SALE and cannot be returned.
  • Original shipping will not be refunded.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

5738031816

orders@smokinbrothers.com

 

Skip to content