Sections
How to I connect to the Que-View controller
How many pellets will my grill use?
Do I have to use Smokin Brothers pellets?
What are the temperature ranges for the grill?
How should I store my pellets?
How often should I clean my grill?
How long is my warranty? What is covered?
How close to my house can I grill safely?
Do I need a thermal blanket for cooking in colder temperatures?
How do I manually light my grill?
How to I connect to the Que-View controller
We have prepared two easy to follow videos to walk you through this process Step by step. Check them out below:
How many pellets will my grill use?
On average our grills will use 1 pound of pellets an hour set at 300. This can be heavily dependent on the quality of the pellets you are using.
Do I have to use Smokin Brothers pellets?
You do not have to use Smokin Brothers, but it is highly recommended when possible. The grill will perform the most optimal because all pellets are not created equal just like grills!
What are the temperature ranges for the grill?
The range under normal operation is 150 to 450. A grill’s max temp is dependent on the quality of pellets being used and fruit woods will produce lower BTUs making it difficult to reacher higher temperatures. With the use of our HeatWaves, you can be directing 600 degree air across the grid surface to help sear and cook at higher temps.
What is the correct way to turn off my grill
When cooking above 300 degrees, degrees set temp to 225 and let cook for 5 minutes. Then shut the grill off and raise the grill lid until completely cool.
If cooking below below 300, simply turn the grill off and raise the grill lid until cool.
How should I store my pellets?
We HIGHLY recommend you store your pellets in a climate-controlled environment. You are safe to leave your pellets in your hopper if you cook more often than once in 6 months.
Can I grill in the rain?
Absolutely! The wrapped lids on our grills do an amazing job of keeping the weather out and the heat and smoke in regardless of weather.
How often should I clean my grill?
This is definitely a matter of preference. However, we recommend you wipe your grill down after every cook and clean out the ash every 30-40 pounds of pellets.
How long is my warranty? What is covered?
3-Year Warranty on New Grill Purchases
Coverage includes all original internal components: auger motor, fan, controller, RTD sensor, ignitor, etc..
1-Year Warranty
Applies to the grill’s paint and exterior finish.
90-Day Warranty
Covers external components, such as meat probes.
30-Day Warranty
Applies to any replacement or purchased internal components (RTD sensors, ignitors, etc.)
90-Day Warranty
For any replacement or purchased controllers.
How close to my house can I grill safely?
We recommend you maintain a minimum clearance of one foot away from your house, but more if available.
Do I need a thermal blanket for cooking in colder temperatures?
ABSOLUTELY NOT!!!
We don’t like to wear turtlenecks and neither do our grills.
How do I manually light my grill?
In the event you are having issues with your Hot Rod or are unable to get your grill to heat up. Follow these easy steps to get your grill cooking manually:
1. Take everything out of the grill grease pan and heat shield.
2. Make sure the grill is off.
3. Place a handful of pellets in the fire pot.
4. Unplug the purple and white wire that goes to the ignitor.
5. Take hand sanitizer and squirt on the pellets.
6. Light the pellets.
7. Let the flame go out then put everything back in the grill.
8. Turn on the grill and you will be cooking.
You can also use a hand held propane torch to ignite the pellets in the fire pot.
My powder coat has started to chip. Can I touch it up?
We believe wholeheartedly in our powder coat design, but some times things happen. Even the smallest of dings to the coating, sometimes small enough to not be noticeable, can allow oxidation to occur and cause failure of the coating. Here is our recommendation on touching up.
1. Clean the entire area with a degreaser. Citrus Clean, Piggys grill cleaner, or hot Dawn dish soap water are good for this.
2. Sand the edges where the paint is missing using a sand paper with 220 grit. You can use a sanding block. You sand until you reach a point where the paint dulls to a gray and stops flaking off.
3. Clean very thoroughly with a wet sponge to get all the debris away, and come back with some denatured alcohol to prep the metal.
4. Let it dry.
5. Use high-temp gloss black bbq paint. You will need a glass jar and a small art brush.
6. Spray the paint into the jar and use the brush to apply to the spot. You can let dry for a bit until tacky then dab with a paper towel and let dry.
7. Repeat this step 3 to 4 times to help blend the spot into the grills finish.
Areas Around Lid and Hinges:
-Same steps as above.
-You can remove the lid if you would like to help isolate the painting. We would spray WD-40 on the threads of the bolts and nuts and let sit for a moment. Then use a No. 3 Phillips screw driver and 7/16 wrench for the grill lid and 2 7/16 for the hopper lid.
-Tape off the area that does not need to be touched up.
How should I clean my grill?
Easy Cleaning Tips:
1. Place a 1 quart sour cream or yogurt container in your drip bucket to keep the bucket looking pretty and dispose of the container when full. You can also put kitty litter in the bottom of the bucket to help the grease come out of the bucket when full.
2. Use our reusable drip liner for your drip pan. Simply roll it up and shake the debris into the trash. You can also soak the drip liner in Dawn and rinse for tougher debris.
3. Vacuum the fire pot and bottom of your grill after 30 to 40 pounds of pellet use.
4. Before long cooks clean the ash out. This helps with temperature control.
5. Clean the grill temp probe every 30-40 pounds of pellets used.
6. Hot Dawn dish soap water will help remove grease and grime from the outside of your grill. Always come back with just a wet rag to remove any soap scum that may be left.
7. To clean your grids, make a mixture of one tbsp of Dawn, one tbsp of white vinegar and 2 cups of water. Spray on the grids and let sit for a bit. Then wipe off the grids and rinse.
8. Clean your chimney stack once in a while by removing and soaking in a bucket of dish soap. Rinse and dry and place back on the grill.