Ortech Controller (Traditional Grills)
ER-L
This is an error in lighting and occurs when the relight sequence is triggered for a second time on the grill. Please take the following steps:
Unplug your grill
Check the wire connections on the fan, auger motor and Ignitor
Check the hopper for pellets – add pellets and put a handful just to cover the ignitor in the firepot and start your grill.
Check the auger for movement – if auger is not moving check to see if the a wire has become tangled in the fan attached to the auger motor. If not your auger is jammed and proceed to the step on how to unjam and auger.
Check to make sure the combustion fan is turning – if not turning spin the blades with a pencil/pen while grill is on to see if it frees it. The fan has a low torque and sometimes can be stuck from dust particles.
Check the ignitor for warmth with a paper towel it should turn it colors. If the paper towel does not change colors you need a new hot rod. But you can still cook today by lighting the grill manually.
ER-h
This code means that the RTD Sensor (grill temperature probe) has lost connection. Please take the following steps:
Unplug your grill
Remove the controller and check the terminal block at the top of the controller to have the two wires connected to it. If they are connected you can try to re-terminate and put everything back together and see if it works. If not you need a new RTD sensor.
Check to see if the RTD sensor is still secure to its stainless steel base. If it is not you need a new rtd sensor (this occurred by some object hitting the rod)
c10, c9, c8
This code means that the RTD Sensor (grill temperature probe) has lost connection. Please take the following steps:
Unplug your grill
Remove the controller and check the terminal block at the top of the controller to have the two wires connected to it. If they are connected you can try to re-terminate and put everything back together and see if it works. If not you need a new RTD sensor.
Check to see if the RTD sensor is still secure to its stainless steel base. If it is not you need a new rtd sensor (this occurred by some object hitting the rod)
.0.0 (Three Flashing Dots)
This means the Ignition Sequence or a Re-Light Sequence is in progress. A Re-Light Sequence occurs when your grill falls below 120 degrees.
P-Settings (Adjusted Using the Small Knob On Controller)
The P-Settings should not be adjusted without talking to your local dealer first. Factory setting is P-5.
The P-Setting is strictly a timer setting and does not have a set temperature point. It controls how long the auger is left off before coming on for 15 seconds. P-Settings start at 0 and is equal to a 35 second break for the auger and each setting increases the break by 5 seconds.
IMPORTANT – If the grill’s temperature falls below 120, it will go through the Re-Light Sequence one time. If it falls below 120 again it will turn off the grill and display an “ERL” code. This is because your P-Setting is too high and needs to be reduced. We suggest you only change the P-Setting by 1 increment then wait 20 minutes before making another adjustment.
For normal grill operation, the P-Setting should be 5 for Winter and 6 for Summer.
Savannah Stoker (Premier and Premier Plus Grills)
oral ###
The RTD sensor wires may be loose on terminals 1 & 2 of your controller. Please take these steps:
Unplug grill
Take the control panel off
Loosen the terminals 1 & 2.
Place the wires back on terminals 1 and 2, being careful to make sure to only to get the wire inserted and not the rubber covering.
You may also put di-eletric grease under the terminals before placing the RTD wires back on the terminals.
If this does not fix the problem, your RTD sensor is bad. You can use your meat probe for a temporary RTD sensor. Put the wires from 3 & 4 to terminals 1 & 2 and then plug your meat probe in and go through the chimney stack or the port on your grill. This will work for a temporary fix, until we can get a replacement RTD sensor sent your way.
ACC
This means that the AUG button has been pressed. If so, press the AUG button and this will turn the ACC function off. This is used to heat the grill up at a faster rate but should be monitored closely because it does not have temperature control and will need to be turned off manually.
hot
This means the grill is in cool down mode and will shut off in 10 minutes or when grill temp is below 120.
at1
This indicates that the auto-tune process is in progress. If you did not do this, turn the grill off and back on. This will reset the controller to normal grill operation.
In the parameters the AT may have been changed from standard 3 to 1. To change:
- Hold down the SET button until you see IGN on the top screen.
- Release then use the SET button to scroll through the parameters. You are looking for one that says AT on the top screen (the 3rd parameter)
- Change the 1 to 3 by using the arrow keys.
- Scroll through the parameters screen until you get back to your original screen.
at2
Much like AT1, this indicates that the auto-tune process is in progress. If you did not do this, turn the grill off and back on. This will reset the controller to normal grill operation.
In the parameters the AT may have been changed from standard 3 to 2. To change:
- Hold down the SET button until you see IGN on the top screen.
- Release then use the SET button to scroll through the parameters. You are looking for one that says AT on the top screen (the 3rd parameter)
- Change the 2 to 3 by using the arrow keys.
- Scroll through the parameters screen until you get back to your original screen.
cold
The controller is in cold smoke mode. If this was not intentional, simply press the power button to turn off the grill then press the power button again to turn your grill back on.
Red Light Above A/m
This means your grill is Manual mode and will no longer be controlled by the temperature inside the grill. Pressing the A/M button again will put the grill back into Automatic mode.
buttons not responding
The buttons could be stuck. Please take these steps:
1. Unplug your grill.
2. Press the plastic tab on the bottom of the black plastic upward and pull away from the grill.
3. This will slide out the mother board completely.
4. Take a can of air and try to spray between the front and the buttons if you can.
5. You can also gently tap it on the side to see if the button will release.
6. Slide back into the plastic box.
If this does not fix the issue please contact Savanah Stoker directly for assistance.
New Que-View wifi Controller (Premier Plus or Other Upgrades)
ER-L
This simply means that the RTD sensor was not located upon start of the grill. Check the RTD connection.
ER2
This means that the RTD sensor was located upon start of the grill, but lost connection during the cook. Check the RTD connection.
ER3
Grill failed to start. Unit is unsafe for operation.
ER4
Ignition has failed, meaning the hot rod attempted to light pellets for 10 minutes but was unsuccessful.
Please call our office at 573-803-1816 for assistance with correcting.
ER6
The grill has reached a temperature above the maximum threshold of 500 degrees and should be cooled down.
ER7
Controller is attempting to follow a recipe that requires a meat probe, but meat probe is not detected. Please plug in meat probe.
BUT
The grill has fired up but a button on the controller is stuck.
COOL DN
Grill power has been turned off and is in the automated cool down process. Grill lid should be open during this process.
AUG LOAD
The grill is in the process of “charging” the auger. This lasts for four minutes and will turn off when complete.
SET 180
The grill is in the set up parameters waiting for you to set an initial temperature. After 25 seconds, grill will return to normal mode.
INFO AUG
This will display the current auger percentage that the controller is set to. This can be removed by simply pressing the AUG button one time.
CTL AUG
This simply means that the RTD sensor was not located upon start of the grill. Check the RTD connection.